Housing and Essential Needs (HEN) can help people in Spokane County with:
- Case management
- Limited rental aid
- Housing deposits
- Application fees
- Utility payments
Who can get this help?
- To qualify for HEN, you must both:
- Be homeless, or about to become homeless AND
- Have a HEN referral from DSHS.
- Goodwill’s HEN program only serves Spokane County
How do I get this help?
- Contact DSHS at 1-877-501-2233 to find out if you are eligible. If you are already receiving SSI or SSDI or TANF, you will not qualify. A.B.D. benefit recipients from DSHS may qualify but are not automatically eligible for HEN.Â
- If you are eligible through DSHS, call 1-509-462-0518 OR visit our Goodwill office during walk-in hours:
- Monday through Thursday: 8 to 11 AM
- Limited to first come, first served each dayÂ
Eligible individuals may also receive essential household needs such as:
- Cleaning supplies
- Hygiene products
- Other household items
- Help with transportation in the form of bus passes or gasoline vouchers
How do I get these essential household needs?
Essential needs are given out at our office (130 E. Third Avenue) on the following days and times:
- Tuesday: 1-4 PMÂ
- Wednesday: 1-4 PM
- Friday: 8:30-11:30 AMÂ
Housing and Essential Needs address:
Housing and Essential Needs program assessments are available for walk-in appointments through our Workforce and Family Services (WFS) eligibility specialists. These appointments are limited to first come, first served each day.Â
Walk-in hours: Monday-Thursday 8 to 11 AMÂ
Address: 130 E. Third Ave. Spokane, WA. 99202
HEN Participant Elevated Grievance Process:
If you have filed a participant grievance with Goodwill and are not satisfied with the final appeal results, you can take your complaint to:Â
- City of Spokane HHS Department
- Washington State Department of Commerce CHG Program Manager or Quality Assurance Manager
- HUD (U.S. Department of Housing and Urban Development)
Complaints can be submitted anonymously.
How to Submit a HEN Complaint
You can contact the City of Spokane HHS Department in these ways:
- Email [email protected]
- Fill out the form on the HHS website here.Â
You can also contact the Washington State Department of Commerce:
- Through the CHG Program Manager or the Quality Assurance Manager
You can file a complaint with HUD (U.S. Department of Housing and Urban Development) here.Â
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