At Hippo Car Wash, Marion is a familiar face. Customers know her, coworkers enjoy working with her, and she takes pride in her job. “I like my job working here,” Marion said. “Hippo Car Wash makes me happy.”
Marion works as a lot attendant. She washes floor mats, vacuums cars, cleans outdoor areas, and helps keep the car wash looking its best. One of her favorite tasks is washing mats and returning them to customers.
When Goodwill first reached out to Hippo Car Wash about hiring Marion, managers took time to think about how her role could fit their team. “We were approached by Goodwill initially,” said Casey, a manager at Hippo Car Wash. “It got our wheels turning on how we could use Marion’s help here and how that would benefit us and benefit her.” That decision has paid off for everyone.
In the beginning, Marion needed more guidance as she learned her job duties. With support from her managers, coworkers, and Goodwill job coach Jacob, she continued to grow. “She’s done better than we ever could have anticipated,” said manager Kody. “It’s been pretty impressive to see how far she’s come.”
Jacob has seen that growth too. Over time, Marion has needed less support and has become more confident. She has learned new skills and how to speak up when she needs help.
The teamwork between Hippo Car Wash and Goodwill has been an important part of Marion’s success. Everyone works together, communicates openly, and shares the same goal. “We’re all here for Marion’s success,” Jacob said.
Marion’s positive attitude has also made a lasting impact on customers. Managers say many customers stop by just to see her. Some have even left reviews praising her and thanking the car wash for creating an inclusive workplace. “Customers absolutely love her,” Kody said. “We have people who come in just to see her.”
For Hippo Car Wash, hiring Marion has been more than filling a position. It has been a chance to grow as a team and see the benefits of giving someone an opportunity.
“It’s been a learning experience for us,” Casey said. “I know we’ve grown, and so has Marion.”
As we celebrate Disability Employment Awareness Month, Hippo Car Wash shows what can happen when employers focus on ability, potential, and support. Their commitment has helped Marion build confidence, gain valuable work experience, and become an important part of the team. And for Marion, the best part is simple: she loves coming to work.